Seeking to create a new model, Guyot and his team evaluated every casino venue on the basis of its value as “a profit center.” Decisions about staffing and hours of operation were tied to business volumes rather than to the notion that everything had to be open 24 hours a day. We looked at the history of every restaurant, every outlet.” We donated all our food to charity and emptied our warehouse. “We looked at everything - staffing, job descriptions, ordering .

At the time, the casino was closed for the first time since its 1992 debut, affording Guyot a unique opportunity to reevaluate every aspect of the operation. Guyot assumed Foxwoods’ top job amid the pandemic. “Likely, employees will be able to unmask if they’re vaccinated.” “We’ve made no final decision yet,” Jason Guyot, Foxwoods’ president and chief executive officer, said. It was slower to lift mask-wearing protocols, and as of late last week still was requiring employees to wear masks regardless of whether they’d been vaccinated. Removing everything at once would be a mistake.”įoxwoods lifted most COVID-19 protocols in early May, removing plexiglass and social-distancing signage and activating all its slot machines.

“At least through the summer, we’ll keep evaluating,” Hamilton said. Mohegan Sun is leaving plexiglass dividers in place and providing plenty of hand sanitizer. With that in mind, Mohegan Sun will continue to keep some slot machines turned off and limit the number of seats at table games - changes, Hamilton said, that could remain in place for some time.

People are not going to want to sit on top of each other.” “The feedback we’ve gotten from guests is that they like not having to wear masks, but many still want distancing in place . “Not everyone woke up confident this morning,” said Jeff Hamilton, Mohegan Sun’s president and general manager. Or, might they be a bit tentative, wary of crowds and close quarters? Will customers return in droves, ready to unleash pent-up demand for gaming and entertainment, dining and shopping? In interviews last week, the top executives at both casinos admitted they’re not entirely sure what to expect.

(Sarah Gordon/The Day) Buy Photo ReprintsĮager to operate at pre-pandemic levels and reap pre-pandemic revenues, Foxwoods Resort Casino and Mohegan Sun nevertheless have proceeded cautiously in preparing for the summer tourism season. Visitors walk through a hallway through the Theater District at Foxwoods Resort and Casino on Thursday, May 27, 2021.

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